Return & Refund Policy

At Avirovia, we strive to ensure that every customer has a positive shopping experience with our brand. We take pride in the quality of our products and aim to deliver items that meet your expectations. However, we understand that there may be situations where a product does not meet your needs.

If you are not fully satisfied with your purchase, Avirovia offers a return and refund process designed to be simple and fair. This policy outlines the conditions under which returns and refunds are accepted, as well as the steps required to complete the process.

We encourage customers to review the information below carefully before initiating a return request.

Return Eligibility

To maintain product quality and ensure fairness to all customers, Avirovia accepts returns within 30 days of the delivery date for eligible items.

To qualify for a return, the following conditions must be met:

  • The item must be unused and in the same condition as when it was received

  • The product must remain in its original packaging, including any seals, labels, or protective materials

  • Proof of purchase such as an order confirmation or receipt must be provided

  • The return request must be submitted within the designated return period

Items that show clear signs of use, damage caused by improper handling, or alterations may not be eligible for a refund.

If you are unsure whether your item qualifies for return, we recommend contacting our customer support team before sending the product back.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain products cannot be returned once they have been opened or used.

Examples of non-returnable items may include:

  • Opened or used skincare products

  • Products with broken safety seals or missing packaging components

  • Items that have been damaged due to misuse, improper storage, or external factors

  • Promotional or clearance items marked as final sale

These policies help us ensure that every customer receives products that meet our safety and quality standards.

How to Request a Return

If you wish to return a product, please follow the return request process outlined below.

  • Contact our support team at service@avirovia.com

  • Provide your order number, product name, and a brief explanation of the reason for the return

  • Our support team will review your request and confirm whether the item qualifies for return

  • If approved, we will provide detailed return instructions and the appropriate return address

Please note that items returned without prior authorization may not be processed, and refunds may be delayed or declined if the return process is not followed.

Return Shipping

Customers are generally responsible for covering the cost of return shipping unless the return is due to an error on the part of Avirovia.

Situations where Avirovia may cover return shipping include:

  • The product arrived damaged during shipping

  • The item received is defective

  • The incorrect item was shipped

When returning a product, we recommend using a trackable shipping method and retaining proof of shipment. This helps ensure that the package can be located if any issues occur during transit.

Please note that Avirovia is not responsible for packages that are lost or damaged while being returned to us.

Refund Process

Once your returned item has been received by our team, it will be inspected to verify that it meets the return eligibility requirements.

After the inspection process is completed, we will notify you regarding the approval or rejection of your refund request.

If your refund is approved:

  • The refund will be issued to your original payment method

  • Processing times may vary depending on your payment provider

  • Most refunds are completed within 5–10 business days

Please note that original shipping charges are typically non-refundable, unless the return is the result of an error made by Avirovia.

Exchanges

If you receive a product that is defective or damaged, Avirovia may offer a replacement when the same product is available in stock.

To request an exchange, please contact our support team with the following information:

  • Your order number

  • Photos clearly showing the damaged or defective product

  • A brief explanation of the issue

Once the issue is confirmed, our team will guide you through the exchange process and arrange a replacement whenever possible.

Damaged, Defective, or Incorrect Items

If your order arrives with a damaged product, a defective item, or the wrong item, please notify us within 48 hours of receiving the package.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photos of the product and packaging

  • A description of the problem

Our team will review the situation and provide a suitable resolution, which may include a replacement product or refund.

Late or Missing Refunds

If you have received confirmation that your refund has been issued but have not yet received the funds, we recommend taking the following steps:

  • Check your bank account again

  • Contact your credit card provider, as processing times may vary

  • Contact your bank, as refunds can sometimes take several business days to appear

If you have completed these steps and still have not received your refund, please contact Avirovia at service@avirovia.com, and our support team will assist you.

Contact Us

If you have any questions regarding our Return & Refund Policy, please feel free to contact Avirovia using the information below.

Avirovia

Address

1450 Energy Park Drive, Suite 10–12, St. Paul, MN 55108

Phone
(+1) 5187037475

Email
service@avirovia.com